FAQ
You surely have questions about choosing a ring.
These are the top 14 FAQ – read the responses.

What service do you provide on my purchased ring?

Quite a lot, in fact. The first engagement ring sizing is free of charge. You can exchange or return an engagement ring for a full refund.

If you have an engagement ring from us and you will also buy a wedding ring, we can also renovate your BISAKU engagement ring for you before the wedding free of charge. We also engrave your wedding rings free of charge.

All gift-wrapped packages include an original BISAKU box, a diamond certificate, a certificate of authenticity, a ring certificate and a gift bag.

When we send the rings by post, they will arrive in a special travel package that protects the ring from damage.

Every two years, you also have the opportunity to have your ring renovated for free: complete polishing, ultrasonic cleaning and surface restoration.
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